Privacy Policy

Effective Date: March 29, 2021

CBM Rail Australia (ex-Tramobus Australia) knows that you care about how your Personal Data is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. This Privacy Policy describes how we collect, use, share, and safeguard your Personal Data when you access the www.tramobus.com.au website and domain name, mobile applications, and any other linked pages, features, content, or application services offered from time to time by CBM Rail Australia in connection therewith (collectively, the "Service"), or otherwise interact with us. This policy does not apply to the practices of companies that CBM Rail Australia does not own or control, or to individuals that CBM Rail Australia does not employ or manage. “Personal Data” means any data related to an identified or identifiable individual. By accessing or using the Service, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What Personal Data Does CBM Rail Australia Collect?

  • User information, such as the name, phone number, email address, company name, and any other information you provide in when contacting us via our online forms.

In addition to the above, we may automatically collect the following types of information:

  • Website activity information, such as application logs, data files, information collected by cookies, IP address, browser information, and metrics generated in the normal operation of a website. “Application logs” are text files in which are recorded most of the activities on a website, including page visits, payments, and usage. Website activity information is sometimes associated with an IP address or other Personal Data. Third parties may also collect information about your website activity over time and on other websites or mobile applications.

  • Information collected via cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognise your browser and tell us how and when pages in our site are visited and by how many people. CBM Rail Australia cookies do not collect Personal Data, and we do not combine the general information collected through cookies with other Personal Data to tell us who you are or what your screen name or email address is.
    Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. If you choose to disable cookies or similar technologies, some parts of our Service may not work properly.

  • We use Google Analytics to collect and process analytical data about users of CBM Rail Australia’s website. Google Analytics tracks your interaction with the Site and stores information about IP address, operating system, web browser, pages visited, information about demographics of our website users, the device used, and where the visit originated. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

  • We may use software tools such as JavaScript to collect page interaction information such as clicks, drags, and hover-overs, response times, errors, and length of visits to certain pages.

For Which Purposes Will CBM Rail Australia Use Your Personal Data?

The Personal Data collected by CBM Rail Australia is used for the following purposes:

  • To allow you to use our contract forms on your online website

  • To provide, administer, and communicate with you about products, services, offers, programs, and promotions of CBM Rail Australia and its partners (including surveys and any other marketing activities). If required under applicable law, we will only send you promotional communications with your consent;

  • To operate, evaluate and improve our business, including developing new products and services; managing our communications; determining the effectiveness of, and optimizing the content you see; analyzing our products, services, website, mobile application, and any other digital assets; facilitating the functionality of our website, mobile application, and any other digital assets;

  • To respond to your inquiries;

  • To perform data analyses and data aggregation (including anonymization of Personal Data);

  • In connection with prospective service engagements, partnerships or vendor relationships;

  • To comply with law enforcement requests and other legal obligations;

  • To apply and enforce our Terms of Use and other agreements;

  • To protect the rights, property, or safety of CBM Rail Australia, our employees, or others, including by taking measures to prevent fraud and reduce credit risk;

  • To comply with industry standards and our policies.

We also may use the information in other ways for which we provide specific notice at the time of collection.

Email Communications:

We may receive a confirmation when you open an email from CBM Rail Australia. CBM Rail Australia uses this confirmation to help us make emails more interesting and helpful and improve our service. If you do not want to receive email from us, please contact us.

When Does CBM Rail Australia Collect Personal Data Relating To You?

We may collect and use Personal Data relating to you when:

  • You have consented to the use of your Personal Data;

  • We need your Personal Data to provide you with services and products requested by you, or to respond to your inquiries;

  • We have a legal obligation to use your Personal Data;

  • We have a legitimate interest in using your Personal Data. This includes our legitimate interests to ensure and improve the safety, security and performance of our products and services.

How Does CBM Rail Australia Receive Personal Data About To You?

We may receive Personal Data relating to you from:

  • You directly when you provide us with information about you;

  • Your use of CBM Rail Australia’s Service;

  • Third parties that provide us with information about you.

For How Long Does CBM Rail Australia Keep Your Personal Data?

CBM Rail Australia stores Personal Data only for as long as it is necessary for the fulfillment of the purpose for which it was collected, unless otherwise required or authorized by applicable law. We take measures to destroy or permanently de-identify Personal Data if required by law or if the Personal Data is no longer required for the purpose for which we collected it.

How Will CBM Rail Australia Share the Personal Data It Receives?

Personal Data about our customers is an integral part of our business. We neither rent nor sell your Personal Data to anyone. We share your Personal Data only as described below.

  • With you: When receiving a request by you for our products or services, or to be in contact further

  • Members of our Group: We may share your Personal Data with any members of our group, which includes our affiliates, employees, subsidiaries and branch offices, to which it is reasonably necessary or desirable for us to disclose your data in order to carry out the above-mentioned data processing purposes.

  • Compliance with the Law, Protection of CBM Rail Australia and Others: We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of CBM Rail Australia, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  • With Your Consent: Except as set forth above, you will be notified when your Personal Data may be shared with third parties, and will be able to prevent the sharing of this information.

Is Personal Data About You Secure?

CBM Rail Australia endeavors to protect user information to ensure that your Personal Data is kept private. We use physical, managerial, and technical security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. In particular, we take steps to ensure that our employees and service providers who have access to your Personal Data only process it upon our instructions, unless otherwise required by law.

However, no measures are 100% secure and unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your Personal Data. To protect the security of your data, you need to select and protect your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account.

The Service may contain links to other sites. CBM Rail Australia is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected by CBM Rail Australia.

What Choices And Rights Do You Have Regarding Your Personal Data?

You have certain rights regarding the Personal Data we maintain about you. We also offer you certain choices about what Personal Data we collect from you, how we use that information, and how we communicate with you.

  • Sometimes you may be required by law or by contract to provide us with your Personal Data to be able to use our products or services. In other cases, you may provide us with your personal data voluntarily. The particular reasons for using your Personal Data, whether you are required to provide your Personal Data, and the possible consequences of not providing your Personal Data will be indicated at the time the information is collected.

  • Where required by law, we obtain your prior opt-in consent at the time of collection for certain processing of Personal Data, such as for direct marketing purposes. If we rely on consent for the processing of your Personal Data, you have the right to withdraw your consent at any time and, when you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

  • You can opt out of the collection and use of certain information, which we collect about you by automated means, when you visit our website. Your browser may tell you how to be notified and opt out of receiving certain types of cookies and similar technologies. Please note, however, that without cookies you may not be able to use all of the features of our website.

  • You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the CBM Rail Australia Service, and you are responsible for reviewing such legal notices for changes.

  • To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to the use or disclosure of your Personal Data will mean that you cannot take advantage of some CBM Rail Australia’s features.

  • Subject to applicable law, you may have the right to: obtain confirmation that we hold Personal Data about you, request access to and receive information about the Personal Data we maintain about you, receive copies of the Personal Data we maintain about you, exercise your right to data portability, update and correct inaccuracies in your Personal Data, object to or restrict the processing of your Personal Data, and have the information blocked, anonymized or deleted, as appropriate. These rights may be limited in some circumstances by local law requirements. You may also have the right to lodge a complaint with your local data protection authority.

  • If we fall short of your expectations in processing your Personal Data or you wish to make a complaint about our privacy practices, please contact us because it gives us an opportunity to fix the problem. To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time.

Changes to this Privacy Policy

CBM Rail Australia may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Data, we will notify you by posting an announcement on our Service or sending you an email. Users are bound by any changes to the Privacy Policy when they use the Service after such changes have been first posted.


More information

If you have any questions or concerns regarding the privacy of your Personal Data by CBM Rail Australia, or if you would like to exercise your rights to your Personal Data, please send a detailed message to s.guillet@cbmcompany.com. Please specify the subject of your request on the subject line and in the body of your message (e.g. “Request for access to my personal data”, etc). We will provide the requested information and make every effort to resolve your concerns.